As a Customer Service Manager, Bill will oversee the structure, methods and processes for the department. His first order of business is to develop and initiate both short and long-term plans to continue to grow the exceptional customer service reputation Tidland has earned over the past 52 years. 

Bill has over 10 years experience managing departments and teams in the industrial manufacturing industry. He has also led field sales and customer service personnel in different countries and off-site locations. Bill is focused on overall team success and strives to empower individuals to hone their skills and achieve their goals to provide the best service environment to the customer.

ìBill will be an exceptional contributor in bringing Tidland into the next phase of our customer care program.î says Joaquin Lorente, President of Tidland Corporation. ìHe has the background, expertise and drive to lead the team forward.î

ìWhat our customers can expect to see from Tidland is continued improvement to processes that make it easier for them to do business with us ñ for example e-based changes that are seamless to them and continue to foster Tidland's reputation for outstanding customer service.î says Wanner. ìCustomers will also see an expansion in the services provided by our department. We are working closer as partners with our customers to help them improve efficiencies, productivity and profitability with such offerings as ergonomic product designs and maintenance and repair programs.î

Tidland is a company of Maxcess International, along with Fife Corporation (guiding and inspection equipment) and MAGPOWR® (tension controls). Together, Fife, MAGPOWR and Tidland are able to apply over 130 years combined industry experience and the largest installed product base to provide a unique perspective of the entire process line.